Returns & Exchanges
Return Policy
Thank you for shopping with Tueba. We take great pride in our reputation for quality and excellent value. If you do not absolutely love your purchase, we will gladly issue store credit for the value of any approved merchandise within 15 days from possession of your order. For in-store pickup orders, we will gladly issue store credit for the value of any approved merchandise within 15 days from notification that your order is in store and ready for pickup. After this 15 day period, the items become final sale.
The store credit total will be credited to a gift card sent to the email address associated with the original purchase, less the cost of original shipping fees and return shipping fees. Please allow up to 14 business days for Tueba to receive and process your return.
SWIM RETURNS: We hope you LOVE your purchase of our Tueba-exclusive swimwear! We understand that shopping for swimsuits can be difficult as sizing can vary between brands. If you aren't completely obsessed with your new suit, we are honoring returns (for store credit only) & exchanges on our swimwear as long as the following criteria are met: hygienic strip must still be in place on the item, bathing suit must not have been worn, washed, or altered in any way, and return/exchange must be initiated within 15 days of possession of order.
Items must be in NEW condition with original packaging, tags attached and cannot be worn, washed or altered.
Final Sale
Below are categories in which your items will be FINAL SALE:
- Bodysuits
- Earrings
- Gift Cards
- Hats + Hair Accessories
- Intimates + Adhesive Bras
- Sale Items
- 40% off or more items
- Sunglasses
Tueba has the right to refuse an item being returned if deemed conditions have not been met. If any returns do not meet these requirements, you will be contacted via email and the items will be returned to you at your expense.
If you have received an item with any problems or defects, please contact our Customer Care department at customerservice@tuebaofficial.com within 7 DAYS to inform us of the issue. You must include a photo of the damage/defect in your email. We are not responsible for damages to clothing caused by improper care/handling or incorrect sizing.
Return Methods
In Store
You can return or exchange your online and in-store purchases within 15 days from the date of purchase, not the date picked up at Tueba store. Simply bring your merchandise to store and we will gladly process your return (store credit) or exchange. Please don't forget your original invoice or receipt!
A government-issued ID may be required for returns. This is solely for the purpose of preventing return abuse. Tueba does not sell any information obtained through this process.
By Mail
The receipt MUST be included in the returned package in order to get your store credit******
The customer is responsible for all shipping fees. We are not responsible for any lost, stolen, or damaged return packages. Store credit cannot be applied to a future order until a return is processed.
If you would like to avoid TUEBA's return shipping charge or are located outside of the U.S., you may send your package back on your own via an insured/trackable method to:
Please ship your item back to the following:
TUEBA Returns,
8616 Monroe Road,
Charlotte, NC 28212 USA
Exceptions
All sale items, gift cards, earrings, hats, hair accessories, bodysuits, hosiery, sunglasses and adhesive bras are FINAL SALE.
Thank you for your business. Please contact us directly if you have difficulty returning or exchanging unwanted items or if you have questions regarding our returns and exchanges policy. We’re glad to assist you. We can be reached via email at customerservice@tuebaofficial.com
