Frequently Asked Questions
Are your items in-stock, ready to ship?
All items on our website are housed in our warehouse in North Carolina. If you can select your size to purchase, this means we have available stock ready to ship to you. Items marked as "Restocks" simply mean that they were once sold out and are now back in-stock again.
Where is your store?
Our store is located in the Queen city of Charlotte, NC. It is just just half an hour drive from Charlotte uptown, NC.
Charlotte :
8616 Monroe Road, NC 28212
704-910-1448
*Hours vary by season. Please call to confirm. We are typically open 7 days a week from 11:00-5:00.
Online Local Pickup:
8616 Monroe Road, NC 28212
704-910-1448
*You will be texted or emailed with pickup instructions.
When can I expect my order to arrive?
You will receive a tracking number for your shipment, via email, typically within 24-48 hours after shipment. Once purchased, items will normally be shipped out to you within 2-3 business days.
I need to change something on my order. How can I do that?
If there is something you need to change on your order or need to cancel, we totally understand! You must contact us immediately by phone (704-910-1448). Due to the high volume of emails we receive daily, we may not see your message in time.
How do I return items?
For full details, check our Returns section found at the bottom of the website.
When will you restock items?
Restock notifications, as well as new arrivals, are always announced on our social media, so make sure to follow us! However, we are a boutique that carries a limited amount of inventory, so if you see a must-have item, make sure to get out that credit card, because it’s not guaranteed that the item will be available again.
What size should I order?
We understand that all of our gorgeous customers are different shapes and sizes, and it can sometimes difficult to shop online because you can't try something on. We have a size chart with specific measurements and sizes for each individual piece, so make sure to check that out!
If you still need help or have questions about that item you have your eye on, just shoot us an email at customerservice@tuebaofficial.com and we will do our best to provide you with any additional help.
If I don’t see my size for an item, is it available?
Unfortunately, if your desired size does not appear in the drop down box on the product page, then we do not currently have the size in stock. Feel free to call us (704-910-1448) or email customerservice@tuebaofficial.com to find out if another shipment will be coming in or if we have the item in store!
We are always here to help! You can email us at customerservice@tuebaofficial.com, or call 704-910-1448 Monday-Sunday, 11-5:00 PM EST.
